THE L&A TEAM

FOUNDER AND MANAGING DIRECTOR OF L&A

Liz Lycette, founder of L&A was born in New Zealand and is a graduate of École Hotelière de Lausanne, Switzerland. She started her career in the hospitality industry in 1981 and at the age of 23 became Executive Housekeeper for the grand opening of Mandarin Oriental in Macau. She subsequently held this position at The Conrad Hong Kong, Mandarin Oriental Jakarta, Le Meridien Hotel, London, and The Regent Hotel, Sydney. Liz was also Project Manager for the opening of 3 properties in China for Harbour Plaza Hotels and Resorts.

Liz established Lycette & Associates in 1999 and has since undertaken hospitality consulting assignments and training both in Australia and overseas including work for Moevenpick Middle East, Taj Hotels & Resorts in India and Australia, Marriott Hotels India, Hong Kong Hotels Association, Langham Hotels & Resort, Venetian Macau, Hotel Nikko Bali, Galaxy Macau and Westin KL to name a few.

Liz’s extensive international expertise and considerable Housekeeping knowledge, has given her a truly multi-cultural approach and a wide range of diverse contacts throughout the industry. Her excellent organisational skills, adaptability and integrity enable her to complete any assignment with energy, efficiency and positive results.

SPECIALISES IN HOUSEKEEPING OPERATIONS, INNOVATION AND CREATING TEAMS

Maureen has over 40 years of experience as a Housekeeping Manager in 4 and5-star Hotels in the United Kingdom and Australia. She was also Director of Hotel Operations for the Mater Private Hospital Sydney for 5 years. With her extensive housekeeping operational pre-opening expertise Maureen opened 4 Hotels as Executive Housekeeper and provided pre-opening support to 3 Hotels including the Park Hyatt in Buenos Aires, Radisson Blu in Shanghai and the Radisson in Fiji.

Her latest position as Executive Housekeeper was for over 22 years at Radisson Blu Hotel Sydney where she was involved in the Hotel opening in 2000, converting the original 1922 publishing and bank building into a 5-star hotel with 364 rooms and 72 housekeeping staff.

Maureen was a founding member of The Professional Housekeepers Association of NSW (PHAN) and was the longest serving president from, 2005-2009 and 2013 – 2016. The Association was important in giving Housekeepers a voice, providing networking opportunities, developing knowledge and giving confidence to the next generation of Housekeepers.

In 2007 she was awarded the Global Radisson Award for Stewardship, selected from 170,000 global employees. Maureen was also voted NSW AHA Executive Housekeeper of the Year at the Awards in 2008 and 2011.

Maureen’s achievements in Innovation and environmental initiatives include introduction of microfibre cleaning tools is 2006 with 95% reduction in chemical usage. She also piloted the recycled guest room soap programme in collaboration with Soap Aid and in 2015, implemented eHousekeeping software.

Maureen is a passionate team builder; she encourages all team members to reach their full potential whilst achieving the organisations goals. Throughout her successful career, she has strived to improve the status of the role of housekeeping within the Hotel. focusing on working in an environmentally sustainable manner.

SPECIALISES IN TRAINING AND DEVELOPMENT

Janine was born in England but has resided in Australia for thirty years. Her hospitality studies were completed in England and she commenced her career at The Chewton Glen and The Lygon Arms hotels. She progressed to serving in diplomatic households in Hampshire, London and Vienna before moving to The Dorchester Hotel London where she specialised on recruitment, retention and training and established the Guest Relations Department.

In Australia Janine worked for hospitality training companies concentrating in apprenticeships and traineeships prior to joining the Public Service. She completed post graduate studies in Public Sector Management, working in training, learning systems and industrial relations and established the Queensland Public Sector Training Advisory Board.

In recent years Janine has worked in medical and retail environments providing customer service, management and administration.

Janine brings to the L&A team a passion and experience for learnings, training, organisational development, people management, financial management, project design and implementation, relationship management within culturally diverse workplaces.

SPECIALISES IN 5 STAR HOUSEKEEPING OPERATIONS AND QUALITY CONTROL

Belgian born Anne-Lyse began her 40 year hospitality career at Hyatt Brussels and became an Executive Housekeeper in her early twenties. She went on to hold this position at various 5-star Hotels in Belgium, the Congo, Abu Dhabi, Istanbul, Jakarta, Mauritius, Dubai, Brunei and London.

Hotel companies she has worked for include, Sheraton, Jumeirah, One&Only, Peninsula, Mandarin, Claridges London of the Maybourne Group and the Corinthia Group of Hotels.

She pre-opened, opened and stayed in the post opening of several luxury hotels, including:

-the iconic Burj Al Arab in Dubai , an all suite hotel

- Madinat Jumeriah Resort with 876 rooms, in Dubai

- The London Corinthia, which was the conversion of the iconic Victorian Metropole hotel in the 1880's

-Lately the opening of Atlantis The Royal, the new Kerzner resort hotel with 795 rooms and suites in Dubai.

Anne-Lyse has held a Director of Corporate Housekeeping role for Shangri La Hotels based in Hong Kong and worked at the world-renowned Peninsula Hotel, Hong Kong.

Moving to London she opened the Corinthia Hotel before taking up responsibilities at The Mandarin, Hyde Park and Claridges in Mayfair. On returning to Asia, after working 9 years in London, she assumed the management of the Housekeeping Department at the Morpheus Hotel (an iconic structure designed by Zaha Hadid Architects) and part of City of Dreams, Macau with 780 bedrooms, shortly after its opening.

Her last 18 months were pre-opening and opening Atlantis the Royal in Dubai UAE, a stunning 795 rooms operation with over 400 staff.

She has practical experience implementing quality control systems and spearheaded her team to achieve Forbes 5 star standards in several properties. She has expertise in forecasting and financial management along with sourcing OS&E to bring a variety of experiences in different hotels.

She has worked with International guest supply manufacturers and linen companies to introduce exclusive products.

Anne-Lyse brings to the team an outstanding pedigree of experience and leadership in 5-star hotels. She has managed large multicultural teams including hands on experience in training throughout her career.

SPECIALISES IN OVERALL HOUSEKEEPING OPERATIONS

Meike was born in Germany where she began her career in hospitality with an apprenticeship in 1985.

She continued her professional development with Sheraton in London and the Hyatt Group in Germany and in 1993 took up the position of Executive Housekeeper at the Grand Hyatt in Jakarta, Indonesia. Meike’s experience and operational strength further broadened when she joined several pre-opening support teams opening Hyatt hotels in Fukuoka, Japan, Bandung, Indonesia and Shanghai, China. Meike became Director of Rooms at the Hyatt Regency Xian, China in 1997.

In 2001 she returned with her family to Berlin and took up the position of Executive Housekeeper with the prestigious Hotel Adlon. During this time she has also carried out consulting and support work for other Kempinski hotels.

Meike’s extensive deluxe hotel experience, especially in pre-opening support, her strong leadership skills and passion for Housekeeping inspire loyalty and commitment from every team she works with.

SPECIALISES IN MYSTERY SHOPPER AND TRAINING

Michael is a British and Australian national with over thirty years experience as a service specialist and consultant in Australia, Asia, Africa, Europe and the Middle East. With extensive knowledge of both the hospitality and retail sectors Michael’s range of skills include operations management & training and assessment design & delivery with a particular focus in areas of guest and customer service.

Michael’s operational and managerial experience in food and beverage, stewarding, front office, housekeeping and guest services combine with his global expertise, service assessment, quality auditing, training, development and delivery for respected brands including: Club Med, le Méridien Hotels & Resorts, Sheraton, Sofitel Luxury Hotels, APEC 2000, JD Power & Associates and the Blue Mountains International Hotel Management School; whilst creating exceptional customer experiences in the retail environments of David Jones, Myer and Georg Jensen.

Having been based in Australia, Europe, Indonesia and China, Michael’s considerable global experience in service and creating exceptional guest experiences has been applied to projects ranging from luxury hotel openings to retail and hotel management and consultancy over five continents. Michael has a profound knowledge of the Indonesian culture and speaks the language fluently.