OUR CLIENTS

Hear from some of our valued clients on how L&A assisted them to achieve their goals.

  • "Appointing Liz to Liz to review operations of this 640-room hotel was an excellent decision. Liz was very hard working on-site and able to quickly cut through and diagnose the root cause of issues. Her pragmatic and engaging approach let to recommendations that were operationally practical and drove immediate improvements. I would certainly use Liz again if the circumstances arise."

    CRAIG BONNER
    MANAGING DIRECTOR
    CORDIS AUCKLAND
    BY LANGHAM HOSPITALITY GROUP

  • "We recently collaborated with Ms. Elizabeth Lycette for the Future of Housekeeping for the Professional Housekeeper masterclass, and the experience was nothing short of exceptional. Her ability to create a fun and engaging learning environment is unparalleled. The training was not only informative but also interactive and highly impactful, especially with the sharing of insights drawn from her extensive international experience of over 40 years. Participants left the session feeling motivated, equipped with new skills, and eager to apply what they had learned. We look forward to working with Ms. Elizabeth Lycette again for more top-notch training that benefits both the participants and the hospitality industry!"

    VERONICA SAMEDI
    SHATEC INSTITUTES PTE LTD

  • "Thanks to Liz and her teams wealth of knowledge and extensive experience within the hospitality and housekeeping sector, her detailed report was of great assistance in identifying ways to finesse and improve our overall housekeeping operation and guest experience. It was great to connect with Liz who is so passionate about the industry and engage in open conversations about best practice moving forward."

    JAYSON COKER
    HOTEL MANAGER
    CROWN TOWERS
    SYDNEY

  • “Lycette and Associates is a beacon of light in the Hospitality Industry focusing on improving standards and professionalism of housekeeping departments. It is a unique organisation, headed by Liz Lycette, utilising her exceptional housekeeping experience ably assisted by her hand picked team. They provide much needed training and development specifically for Housekeeping professionals and consult on all aspects of Housekeeping. I highly recommend this highly experienced, innovative and creative team.”

    MAUREEN JOLOWICZ
    RETIRED EXECUTIVE HOUSEKEEPER
    RADISSON PLAZA HOTEL
    SYDNEY
    RE-ENDORSED IN JANUARY 2023

  • “Opening hotels is always challenging and the team at L&A Housekeeping Consultants were flexible and collaborative, ensuring they helped our team develop policies and procedures that were aligned with our guests expectations and could be used across our portfolio of hotels. Liz and Agnes told us what we needed , and worked with us on tight timelines to ensure our team had all the support they needed to open our hotel. The L&A team provided us with lots of great ideas regarding the structure of the operational process, worksheets for productivity and worked with our team to define and refine the services that are expected at a five star luxury hotel. We are extremely impressed with the quality of deliverables achieved. I highly recommend L&A Housekeeping Consultants to hotel teams that need support to meet the needs of having a well functioning Housekeeping department.”

    CARL TARANTO
    AREA GENERAL MANAGER
    BRISBANE AND BYRON BAY
    CRYSTAL BROOK COLLECTION
    RE-ENDORSED IN JANUARY 2023

  • “L&A have worked with the Mandarin Oriental Jakarta for a number of years and are including supporting the property when it reopened in 2009. L&A is a company that is proactively involved in the industry as a whole and are involved in a number of ‘macro’ projects that will support greater efficiency in hotels throughout the Asia Pacific Region without compromising quality to the customer. As a result of L&A Associates consultancy support at Mandarin Oriental Jakarta the management team were able to introduce new systems that resulted in an improvement in the hotel’s key performance indicators and overall guest satisfaction ratings. We would be happy to recommend L&A as a professional partner in this very important field of our industry.”

    ANDREW ABRAM
    GENERAL MANAGER MANDARIN ORIENTAL HOTEL,
    JAKARTA
    RE-ENDORSED IN JANUARY 2023

  • “Just as I remember, when we worked together years ago, thoroughly professional, detailed, sharp, and fun. The report and action plan for The Sukhothai Bangkok is still our Housekeeping bible. The whole exercise was a great success.”

    GREGORY MEADOWS
    SWISS EDUCATION GROUP PROFESSIONAL
    RE-ENDORSED IN JANUARY 2023

  • “Lycette and Associates were retained by Swiss-Belhotel International from 2009-2019 to maintain our high standards of housekeeping in all our hotels. the L&A team are very professional and deliver the Swiss-Belhotel culture as well as training and development to our housekeeping departments. They also audited our Hotels focusing on Hygiene, Safety and Security. SBI has now over 120 hotels and projects, we could not maintain international standards without the professional support of L&A.”

    GAVIN FAULL
    CHAIRMAN AND PRESIDENT
    SWISS-BELHOTEL INTERNATIONAL
    ZEST HOTELS INTERNATIONAL
    RE-ENDORSED IN JANUARY 2023

  • “Swire Hotels is a group of intriguing urban hotels, each individual, design-driven and customer-centric. We therefore require our partners to understand these differences and work with us on the best delivery possible, for pre-opening and beyond. Liz and Ariane have proven themselves to be more than well equipped to work with us. Their skill, experience and industry knowledge are second only to their passion and enthusiasm. We are delighted to work with them and look forward to a strong partnership in the years to come.”

    DEAN WINTER
    GROUP DIRECTOR OPERATIONS
    SWIRE HOTELS
    HONG KONG
    RE-ENDORSED IN JANUARY 2023

  • “Subsequent to an extensive operational review, a detailed and prioritising action plan was proposed at the Sheraton Taipei. A total of 4 visits by the L&A consultants during the 6 month project period provided support and overall supervision, ensuring all goals and objectives were successfully implemented and achieved in a timely manner. The scope of works included setting of specific departmental goals with detailed timelines and this has given the Senior Housekeeping team a very clear action plan and path to work into the future. I would highly recommend Lycette and Associates to any Hotel operator. The very practical and hands-on assistance has greatly benefited the Housekeeping Department.”

    JOSEF DOLP
    CHIEF OPERATING OFFICER
    DEUTSCHE HOSPITALITY
    SINGAPORE
    RE-ENDORSED IN JANUARY 2023